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Privacy Policy

Quilters Hangup® is a registered trademark of T. Cowan Company. This privacy policy discloses the privacy practices for the Quilters Hangup® website you are currently visiting.

T. Cowan Company is committed to protecting your privacy. In order to provide accurate pricing and to process your Quilters Hangup® purchase, we collect some personal information about you and, if applicable, your store. We do not sell, trade, or give away your personal information to anyone. Additionally, we utilize technical services and procedural practices to ensure the security and confidentiality of the personal information you provide us.

Throughout this policy, we refer to “personal information”, which is information that can identify you, such as: your name, business name, address, phone number, and email address.

1. We do not sell, trade, or give away your personal information to anyone.
2. We do not disclose your personal information to third parties, unless one of the following exceptions applies:
  • Service Providers: We may disclose your personal information to other companies in order to process your order. For example, your personal information is sent to our payment gateway (currently Verisign) to authorize and process your credit card payment. Please refer to www.verisign.com for their privacy policy. In addition, your personal information may be disclosed to process the shipment of your order.
  • Legal Obligations: We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
  Outside of these exceptions, we will not share your personal information with anyone.
3. We collect personal information in the normal course of business in order to process your order and to serve you better.
  • Registering with us: If you are a resale customer, we collect personal information from you when you register with us. You may register with us through our website by completing our Wholesale Registration Request form, which asks for: Contact Name, Store Name, Store Address, Phone Number, and Email Address. In addition, we collect a completed Certificate of Resale from stores that conduct business in the state of California. You may also register with us by contacting us directly at (916) 599-6228.
  • Processing your Quilters Hangup® order: We collect billing and shipping information as part of our ordering process and may use this information to contact you when necessary to complete your order. For example, emails will be sent to you informing you of order confirmation and shipping.
  • Customer satisfaction, sales promotions, and new products: We may contact you to survey your satisfaction of our service and/or to inform you of new products or sales promotions. You may opt out of receiving this communication from us by following the opt-out procedures below.
4. We gather anonymous information about you for our internal purposes.
  • Anonymous information is any information that does not personally identify you, including aggregate demographic information (i.e., the number of visitors to our website from a particular country or state).
  • We use anonymous information primarily for marketing purposes and to improve the services we offer.
5. T. Cowan Company and the Quilters Hangup® website have security measures in place to protect the loss, misuse, and alteration of the information under our control.
6. We continue to evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up-to-date.
  • If you want to correct or update your contact information, you may contact us by using our online contact form, or by mail at: 2051 Creekcrest Court, Lincoln, CA 95648.
7. You may opt-out of receiving satisfaction surveys and/or notifications of new products and sales promotions from us.
  • If you want to opt-out of these surveys and/or notices, you may contact us by using our online contact form, or by mail at: 2051 Creekcrest Court, Lincoln, CA 95648.
  • Please note that you will still receive communications from us regarding your order(s), even if you opt-out of receiving our surveys and/or notices of new products and sales promotions.
8. We are available to answer any questions you may have about our privacy policy or our information privacy practices.
  • If you have any questions, please use our online contact form.

Additional Technical Considerations

Sessions: The Quilters Hangup® website utilizes sessions to manage your shopping cart while shopping. The information obtained during your online session include the number of Quilters Hangup® sleeves you have ordered, the state in which you reside (for sales tax and shipping calculations), and your sales totals.

Links to Other Websites: Our website contains links to other websites. Please note that when you click on one of these links you are leaving our website to visit another. T. Cowan Company is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.

Last updated: August 13, 2007

Copyright © 2006-2007 T. Cowan Company